Subscribers to GOtv, the digital terrestrial pay-TV brand, were recently hosted at a customer forum in Ikotun, Lagos.
The GOtv Customer Forum, a subscriber engagement initiative of MultiChoice Nigeria, provides a platform for subscribers to ask questions regarding GOtv services and receive responses from the management of GOtv operations in Nigeria.
Present at the forum were GOtv subscribers, GOtv dealers, sales agents and representatives of MultiChoice, the subscriber management company of GOtv.
Notable among the topics raised and addressed at the forum, which took place on 6 February, were reconnection after subscription payment, signal loss, hardware swaps and proliferation of MultiChoice branches. Suggestions on how to improve GOtv services were also made.
Speaking at the forum, GOtv Public Relations Manager, Efe Obiomah, thanked the subscribers and everyone present and gave assurances that the issues raised will be addressed. “We are happy to get feedback from you all. Be assured that all issues raised here will be addressed as we are continuously working to ensure that GOtv remains the trusted digital migration partner in Nigeria,” she said.
On the proliferation of MultiChoice branches, she explained that MultiChoice operates a vast distribution network, but stressed the need for subscribers to adopt the GOtv Eazy self-service option because it offers convenience by eliminating the need to visit a physical outlet to renew subscriptions. Subscribers can access the self-service option by logging on to www.eazy.gotvafrica.com to renew subscriptions, clear error codes and update their personal information.
Obiomah also noted that the pay-TV brand took its customer service a step further in December by launching the “GOtv Clinic”, an initiative dedicated to hardware and installation checks, urging subscribers who are experiencing signal loss or service disruption in the Ikotun-Ejigbo environs to visit the GOtv Clinic situated at Ejigbo.
She concluded by saying that GOtv’s channel offering was significantly boosted in 2015 with GOtv Plus now offering 48 channels, listing some of the new channels as; Afro Music Pop, Emmanuel TV, Galaxy TV, TVC News Nigeria, Trybe TV, Wazobia TV and Wazobia FM